MoneyShop Service Quality and Customer Satisfaction Survey Results are here. In our recent survey we asked numerous questions regards your banks service quality and your satisfaction with your bank.

Our results are in, please see the results below.

Ratings regards the individual questions:

  • Surprisingly, on average all banks scored 80% on the questions.

Overall individual bank score:

Again, on average each bank individually rated at 80%

  • Capitec 80%.
  • FNB 80%.
  • Nedbank 80%.
  • Standard Bank 80%.
  • ABSA 80%.

Survey results based on bank users:

50.5% of people surveyed use Capitec

20.2% of people surveyed use FNB

8.4% of people surveyed use Nedbank

9.1% of people surveyed use ABSA

11.8% of people surveyed use Standard Bank

Survey results based on province:

34.3% of people surveyed from Gauteng

23.6% of people surveyed from Western Cape

10.9% of people surveyed from KwaZulua Natal

8.6% of people surveyed from Eastern Cape

5.5% of people surveyed from Free State

5% of people surveyed from North West

4.5% of people surveyed from Mpumalanga

 

3.9% of people surveyed from Northern Cape

3.8% of people surveyed from Limpopo

 

 

In conclusion, from our MoneyShop Service Quality and Customer Satisfaction Survey:

All banks seem to be servicing their clients well and in return the clients are generally happy with that service.

Thank you for participating in another one of our MoneyShop Surveys.